1. First things first, you should always inspect all boxes properly before signing the delivery papers. Carefully analyze to see if any of the box is crushed, dented, perforated or scratched if they are please make sure to add a specific note about it when you sign the Bill of Laden. Be very precise as to the type and position where the damage occurred.
  1. As mentioned previously, internal damaged caused by rough handling or during transportation can happen. If you suspect that is the case, you can always ask the driver to wait with you while you open the boxes and search for damage. If the driver refuses make sure to add a not on the bill of Laden noting a “possible hidden damage”. You shall open the boxes as soon as possible and never 5 days after delivery as no claim can be claimed after that period.